GUEST CONTRACT

• All accommodation is from 14h00 on the day of arrival until 10h00 on the morning of departure.
• Guests are liable for the full period of stay as reserved.
• Accounts are payable on arrival in full by cash or credit card – regret, we do not accept cheque payments
• There are NO REFUNDS under any circumstances whatsoever. No patron shall receive a refund if they decide to leave sooner or if they are asked to leave. Guests shall forfeit any further right to their rooms.
• It is an offence to have any additional guests in the rooms, unless with the expressed permission of the management.
• Although every care is taken to ensure the safety of your property and persons, the Venture Inn is not responsible for any loss, injury or damage whatsoever.
• Right of admission is reserved
• The gate opens at 06h30 and closes when the bar closes in the evenings +/-21h00. Please make arrangements with reception if arriving late or departing early as we will not be available to open outside office hours.
• It is an offence to remove any hotel property or belongings from the premises.
• No animals/pets permitted
• No alcohol on licensed property
• No irons or heaters or ironing in the rooms. Ironing to be handed in to reception
• No braaing, cooking or preparation of food in the rooms . Braais are at the pool.
• No smoking in the rooms or hotel building as per legislation
• Reception hours are between 08h00 and 17h00
• Breakfast opens at 07h00 and closes at 08h30
• No refunds will be given for meals not taken
• Please lock your doors and do not wander around the neighbourhood alone after dark

CHECK IN AND CHECK OUT TIMES

Check-in Times:

Between 14h00 and 18H00 (No check-ins before noon)
Late check-ins after 18h00 will incur a fee of R250
23h00 will incur a fee of R350

Check-out Times:

Check out is at 10h00

RULES AND CONDITIONS

• No extra guests will be allowed in the rooms as per your reservation and payment.
• No alcohol or smoking in the rooms - there is a public area for smoking and drinking.
• Refreshments are charged separately, and accounts to be paid cash/card to the bar directly. We do not run an account system for guests.
• Animals and pets are NOT permitted on the property, at all.
• Late arrivals or early departures HAVE to be arranged with the reception, during reception hours of 08h00 and 17h00

FINE PRINT

• Please note that Venture Inn cannot accommodate guests arriving after 20:00 on the day of arrival.
• Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
• Please inform Venture Inn in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
• Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions

TERMS OF PAYMENT

• 100% within 48 hours of receiving your quote.
• A proof of payment must be sent to either ventureinn@telkomsa.net or faxed to 0866129580 with a clear copy of the payment reflecting your name and date of arrival in the reference section.
• NO DEPOSIT, NO STAY!

CANCELATION POLICY

• No refunds on accommodation booked and paid for.
• A credit to stay at a later date may be applied for under extenuating circumstances.
• No refund on early departure, guests are responsible for the full period booked and paid for.